Frequently Asked Questions

Frequently asked questions

Here are some common questions about our company.

What is the session cancellation policy?

We require 24 hours' notice if you are unable to keep a scheduled appointment. Our cancellation policy reflects our commitment to you and respect for your time and our therapists. A $75.00 Late Cancellation/No-Show fee applies to all appointments not canceled before 24 hours.

How can I cancel my appointment?

You can cancel your appointment either in the therapy portal or by email or telephone with your therapist.

Are you accepting new clients?

Yes, we are accepting new clients at this time. We will reach out to you within 24 hours.

What is your return policy ?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

Are sessions in person or telehealth?

Both In Person and telehealth options are available. We are located at 14504 Greenview Dr Suite 301, Laurel, MD 20708

What happens when I submit my contact form?

Within 24 business hours, someone should be in contact with a prospective client either by email or telephone. We try our hardest to match you with your requested therapist, but open appointments are based on the therapist's availability. If no one is available at the time of your request, we will make sure to send you resources to continue your search.